Once your order has been prepared and sent to the transport company, you will receive a confirmation email with a link through which you can track your shipment.

If you're a registered user, you can also check your order status in the ORDERS section. If you purchased as a guest, go to the link in any of the emails relating to your order to track it.

For more information about the delivery and shipping, click here

Modifying the delivery address depends on the order status. To manage your cancellation or modification request, please contact us here.

For more information about to change your delivery address, click here

Once you have completed your purchase, it is not possible to delete or modify the products in your order. You can make a return when you have received your order here

If you receive an order with damaged packaging or the wrong product, please contact us here

For more information, click here.

If you're a registered user, you can download your delivery note from the ORDERS section in your account. Either click on the ORDER details or go to the link in the email telling you your order is on its way.
If you purchased as a guest user, go to your order details and download your delivery note from the email telling you your order is on its way, or download the attachment from that same email.